Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days
  • Europe : 3 - 10 business days
  • Australia, New Zealand and Oceania : 3 - 5 weeks
  • Asia Pacific : 2 - 5 weeks
  • Latin America and the Caribbean : 3 - 5 weeks
  • North Africa and the Middle East : 3 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Sizing details

Although I have made every effort regarding colour correctness, please be aware that the item colour may differ slightly from those on screen.

The measurement of the items could change in a 10% range due to the character of the crocheted, knitted or mousseline silk fabric.

Care instructions

Care this work requires hand washing separately with mild silk detergent and flat or twist drying.
It will get a little lighter after the first few washes, but not a lot. Just the unneccesary pigments are getting washed out from the filaments.

Custom and personalized orders

Ready to ship items are shipped within 3-5 working days of the payment.
Custom colour or made to request items usually will be shipped within 10-25 working days of the payment - it depends on yarn availability.
Do not hesitate to ask if you are considering buying something personalized.
Please, when deciding to purchase any of my creations, have in mind that I have done my best describing the colors, (http://en.wikipedia.org/wiki/List_of_colors) and taking the photos in a way that shows my items in the most realistic way. However, because of different monitor settings, the colors may appear different than in reality. If you are in doubt about the colors, please convo me for the details and I'll be glad to fill you in with more informations

Shipping

Shipping options: normal shipping upgradeable to FedEx.
● I ship by Registered, Priority Mail to Everywhere.
All Orders are shipped to the address provided on Etsy unless otherwise stated.
●Shipping takes:
★ to Hungary: 1-2 workdays
★★★ CHANGE: To the USA the basic FedEx Economy shipping (9.90$) is 5 workdays. For the shipping please give me your phone number. (There is an opportunity for an upgrade which means +3$ it is called Fedes priority shipping which takes 2-3 workdays)
★ to other countries:
- normal shipping: to Europe 5-10 workdays, to United States 5! workdays, to other places 14-28 workdays.
- Economy FedEx shipping: 3-5 workdays
No handling problems have ever occured, so I can strongly recommend Fedex as a shipping company.

Technique and colours

The point of this painting technique that I work with is that I mix the colours, and I don't work with colours prepared in factories. I have some basic colours, then I mix them according to my imagination in order to get the wanted colours. I use paint brushes to add the colours on the material, which makes every piece special and unique. I always try to do my best and make exactly the same as on the pictures but many things can influence the colours. The lights when I paint the scarf, how the main colours are getting mixed during the painting process, how many time does it take to get dry after the painting, then at the end the steamer fixer also changes a little about the shades.
The pieces seen on the pictures are samples.